JOIN US FOR PHOE-MIX 2026
Navigating the Future of BBB
PHOE-MIX 2026
44 years of developing excellence in BBB management
February 22-24
Sponsors
Platinum
Gold
Silver
AGENDA
February 22-24
SUNDAY, FEB 22:
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10 AM - 2026 BBB Legends Golf Classic
Legacy Golf Resort
6808 South 32nd Street, Phx 85042
(602).305.5550
Rentals are the responsibility of the player
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5:30-7:00 PM, Fountain Courtyard
Welcome Reception
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Dinner on your own
MONDAY, FEB 23:
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6:45-7:45 AM, San Marcos A
Breakfast
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8-8:30 AM, San Marcos B
Welcome: Michele Mason, Becca Friend
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8:30–9:00 AM
Introducing the New BBB, Inc.
Welcome & Setting the Vision: Rebekah Dopp
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9:00–9:30 AM
Introducing the New BBB:
Brand Reimagination: Rebekah Dopp
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9:30–10:00 AM
The Technology Revolution: Building the Platform for the Future of Trust: Tiger Team
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10:00–10:30 AM
Global Business Affairs: A New Way to Approach the Business: Courtney Williams & Sarah Colley
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10:30–11:00 AM
Partner Success: How We Support and Scale with You: Rebekah Dopp & Lisa Lovely
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11:00–11:15 AM
Break
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11:15 AM –12:30 PM
Open Dialogue and Q&A
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12:30-1:30 PM, Pergola Patio
Lunch
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1:30-1:45 PM
Special Announcements
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1:45-2:45 PM
Trust in the Age of AI: How BBB Must Evolve to Lead the Next Marketplace: Jonathan Liebert
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2:45-3:00 PM
Break
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3:00-3:45 PM
Ignite and the Like: Samantha Scholl - BBB PacSW, Robyn Householder, Jackie MacKnight
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3:45-4:30 PM
Table Talk: What are you Doing, or Scaling to Do, for Businesses? For Consumers?
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4:45-5:30 PM
Optional Vendor Programs:
Agua Fria Room
Payment Processing 101: Improve Your Processes, Improve Your Bottom Line
Patrick Gallagher & Zach Snead, Reliable Payments
LaVista Room
Connected Performance: Turning Brand Investment Into Business Growth
Cory Stace & Kiley Bonarrigo, 2060 Digital
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6:15 PM
New CEO Dinner – All CEOs welcome (self-pay)
Please RSVP to Michele Mason
(michelemason@chattanooga.bbb.org, 256-682-4510)
TUESDAY, FEB 24:
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6:45-7:45 AM, San Marcos A
Breakfast
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8:00-8:30 AM, San Marcos B
Monday Highlight Recap
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8:30-10:00 AM
Fireside Chat with your Executive Committee
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10:00-10:15 AM
Break
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10:15-11:00 AM
Updates from Governance, Finance and Performance, Support, & Oversight: PSO
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11:00AM-12:30 PM
Table Talk - "BBB Jeopardy" Style
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12:30-12:45 PM
Wrap-Up
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12:45 PM, Pergola Patio
Lunch
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2:30-4:30 PM
Optional Open House at BBB Phoenix Ignite Center
1020 E Missouri Ave
Phoenix 85014
Please RSVP to Samantha Scholl
(Samantha.Scholl@BBBCommunity.org, 858-427-1128)
Please come prepared to share impactful pieces, programs, and practices that have proven successful in acquisition, retention and partnership development or anything else that has yielded positive results for your organization.
HOTEL
Crowne Plaza Resort Phoenix - Chandler Golf Resort
To book a room you can either use the booking link above or call the reservation center at 1-877-685-5594 and reference block code ZAF. If you require an early check-in you will need to book the night before, otherwise early check-in can be requested, however, it is not guaranteed. Cancellations less than 48 hours prior to arrival or No Shows will result in a charge equal to one night’s room and tax. The cutoff date for making your room reservation is 1/20/2026. Any rooms needed after your cutoff date can be booked based on availability and need to be done directly through Jill Nash at jill.nash@sanmarcosresort.com or 480-857-4411.
The rate reflected at booking is the room rate + $20 daily resort fee + $8.50 (rounded) Historic Preservation Fee.
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The BBB nightly rate is $251 plus tax for single and double occupancy and is available three (3) days pre- and post- our meeting. Triple and Quad occupancy are slightly more.
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There is a $10 daily resort fee includes 2 - $5.00 off drink card of your choice in 1912 lounge, WiFi access throughout resort, 24 hour access to fitness center, 2 bottled waters replenished daily, 1 bucket of range balls per guest, per stay (subject to availability), 15% off published rates at San Marcos Golf Course (up to 30 day advance booking. Your confirmation letter will automatically show a resort fee of $20.00. This is an IHG standard, however, since this has been discounted to $10.00 per our BBB contract, the hotel will adjust that fee upon check-in.
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There is also a daily $8.50 Historic Preservation fee.
SCHOLARSHIP
The Phoe-MIX Scholarship is intended to assist any BBB CEO whose BBB may not be financially able to fund the Phoe-MIX experience. Applicants who apply for this peer-funded scholarship have a true financial need as well as a desire to learn and share fresh, creative ways to build the BBB brand.